Shipping policy

Shipping Policy

At EnergyFort, we process and ship orders as quickly as possible after payment is confirmed. Please review the shipping information below before placing your order.

Order Processing Time

Most orders are processed within 1–3 business days after payment is confirmed.

Processing time may vary during weekends, public holidays, promotional periods, or when additional order verification is required.

Fulfillment Location

EnergyFort orders are fulfilled from our China-based fulfillment center.

Although EnergyFort may operate through a Hong Kong business entity, the actual order fulfillment and shipment may be handled from our fulfillment center in mainland China.

Shipping Regions

EnergyFort supports international shipping to selected countries and regions.

If your location is unavailable during checkout, it may mean that shipping is not currently supported for that destination.

Shipping Fee

We currently offer free shipping to supported countries and regions, unless otherwise stated at checkout.

Shipping fees, if applicable, will be clearly shown at checkout before payment.

Shipping Time

Estimated delivery time depends on the destination country or region, shipping method, customs processing, and local logistics conditions.

Delivery may be affected by customs clearance, weather, carrier delays, local holidays, remote area delivery, or other factors beyond our control.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking updates to appear after the carrier receives or scans the package.

Incorrect Shipping Information

Please make sure your shipping address, phone number, and email address are accurate before placing an order.

EnergyFort is not responsible for delivery issues caused by incorrect, incomplete, or customer-provided shipping information.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us with your order number and tracking information.

We will help check the shipment status and provide reasonable support based on the carrier’s update.

Returned Packages

If a package is returned due to an incorrect address, failed delivery, refusal, or unclaimed package, additional shipping costs may apply for reshipment.

Contact

For shipping-related questions, please contact us at:

energyfort@sikaiglobal.com