EnergyFort products are designed for reliable everyday charging use. This Warranty Policy explains the warranty coverage for products purchased from our official online store.
Warranty Period
EnergyFort products are covered by a 12-month limited warranty from the date of purchase, unless otherwise stated on the product page or required by applicable local law.
What the Warranty Covers
The warranty covers manufacturing defects and functional issues that occur under normal use. Covered issues may include confirmed charging failure, connector defects, internal component failure, abnormal power output, or product malfunction caused by manufacturing problems.
What the Warranty Does Not Cover
- Accidental damage: drops, impacts, liquid damage, crushing, bending, pulling, overheating, or physical breakage.
- Improper use: use with incompatible devices, chargers, ports, accessories, charging environments, or power sources.
- Unauthorized modification: disassembly, repair, alteration, or modification by the customer or a third party.
- Normal wear and tear: scratches, stains, discoloration, minor cosmetic marks, or aging from daily use.
- Incorrect product selection: wrong connector type, plug type, cable length, model, or compatibility choice.
- Missing proof of purchase: warranty support may not be available if the order cannot be verified.
Compatibility Responsibility
Please check the product description, connector type, device compatibility, plug type, and usage instructions before purchase. Some products are designed for specific devices, charging standards, or usage scenarios.
Actual charging speed and performance may vary depending on the device, charger, cable, charging protocol, battery condition, and power source.
How to Request Warranty Support
To request warranty support, please contact us with your order number, product name, description of the issue, and clear photos or videos showing the problem. We may ask for additional information to confirm the issue.
Please do not send products back before contacting us. If a return, replacement, or inspection is required, we will provide further instructions after reviewing your case.
Warranty Solutions
Depending on the case, EnergyFort may offer troubleshooting support, replacement parts, product replacement, or another reasonable solution. Warranty solutions are determined after reviewing the product issue and purchase information.
If a replacement is approved, the replacement product may be the same model or a comparable product, depending on product availability.
Shipping Costs for Warranty Cases
If the issue is confirmed to be caused by a manufacturing defect or our error, EnergyFort will provide a suitable warranty solution after reviewing the case.
If the issue is caused by misuse, incorrect product selection, incompatible devices, accidental damage, or another reason not caused by the product itself, warranty coverage may not apply and the customer may be responsible for related shipping costs.
Limitations
This limited warranty applies only to products purchased from the official EnergyFort online store or authorized sales channels. It does not cover unauthorized resale, second-hand purchases, or products that cannot be verified with valid order information.
Contact
For warranty support, please contact us through the Contact page, our live chat, or email: energyfort@sikaiglobal.com.
