EnergyFort products are designed for reliable everyday charging use. This Warranty Policy explains the warranty coverage for products purchased from our official online store.
Warranty Period
EnergyFort products are covered by a 12-month limited warranty from the date of purchase, unless otherwise stated on the product page or required by applicable local law.
What the Warranty Covers
The warranty covers manufacturing defects and functional issues that occur under normal use. Covered issues may include confirmed charging failure, connector defects, internal component failure, or product malfunction caused by manufacturing problems.
What the Warranty Does Not Cover
- Accidental damage: drops, impacts, liquid damage, crushing, or physical breakage.
- Improper use: use with incompatible devices, chargers, ports, accessories, or charging environments.
- Unauthorized modification: disassembly, repair, alteration, or modification by the customer or a third party.
- Normal wear and tear: scratches, stains, discoloration, minor cosmetic marks, or aging from daily use.
- Incorrect product selection: wrong connector type, plug type, length, model, or compatibility choice.
Compatibility Responsibility
Please check the product description, connector type, device compatibility, plug type, and usage instructions before purchase. Some products are designed for specific devices, charging standards, or usage scenarios.
Actual charging speed and performance may vary depending on the device, charger, cable, charging protocol, battery condition, and power source.
How to Request Warranty Support
To request warranty support, please contact us with your order number, product name, description of the issue, and clear photos or videos showing the problem. We may ask for additional information to confirm the issue.
Warranty Solutions
Depending on the case, EnergyFort may offer troubleshooting support, replacement parts, product replacement, or another reasonable solution. Warranty solutions are determined after reviewing the product issue and purchase information.
Contact
For warranty support, please contact us through the store contact page or email: energyfort@sikaiglobal.com.
