Returns & Refunds
Returns & Refunds Policy
Last updated: September 2026
EnergyFort is operated by SIKAI INT'L TRADING (HK) CO., LIMITED. We want customers to have a clear and reliable return and refund process.
Return Period
You may request a return within 30 days after receiving your order.
Return Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should include its original packaging where reasonably possible.
- The item must not be damaged due to misuse, incorrect installation, modification, or improper handling.
Non-Returnable Items
Returns may not be accepted for:
- Products that have been used or damaged after delivery.
- Products damaged due to incorrect installation, misuse, or modification.
- Customized, personalized, or special-order products.
- Products returned without sufficient information to identify the order.
How to Request a Return
Before returning a product, please contact our customer support team at:
Please include:
- Your order number.
- The product name.
- The reason for the return.
- Photos or videos where relevant.
After your return request is approved, our support team will provide the appropriate return instructions and return address. Please do not send products back without contacting us first.
Return Shipping Costs
For returns caused by a change of mind, incorrect model selection, or other reasons not caused by a product defect or our fulfilment error, return shipping costs are the responsibility of the customer.
If the product is defective, damaged on arrival, or materially different from the product ordered, please contact us before returning it. After verification, we will provide an appropriate solution, which may include replacement, refund, or return instructions.
Refund Process
Once the returned item is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the order.
After we submit the refund, the time required for the funds to appear in your account depends on your bank, card issuer, PayPal, or other payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible.
We may request:
- Your order number.
- Photos or video of the product.
- Photos of the shipping label and packaging.
- Your device model or compatibility information where applicable.
After verification, we will provide an appropriate resolution.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We cannot guarantee cancellation or modification once an order has entered processing or has already been shipped.
European and Other Mandatory Consumer Rights
Nothing in this policy limits any mandatory consumer rights that apply in your country or region. Where local law provides a statutory withdrawal, cancellation, refund, or warranty right, that mandatory right will apply.
Business Information
EnergyFort
Operated by:
SIKAI INT'L TRADING (HK) CO., LIMITED
思凯国际贸易（香港）有限公司
Registered Business Address:
FLAT/RM 705, 7/F, FA YUEN COMM BLDG
NO. 75 FA YUEN STREET
MONG KOK, KOWLOON
HONG KONG
Contact Us
Email: energyfort@sikaiglobal.com
We usually respond within 1–3 business days.
