Privacy policy

Privacy Policy

Last updated: September 2026

This Privacy Policy describes how EnergyFort collects, uses, processes, and discloses your personal information when you visit, use, make a purchase through, or otherwise interact with https://energyfort.cc (the “Website” or the “Services”).

EnergyFort is a brand under SIKAI Global and this Website is operated by SIKAI INT'L TRADING (HK) CO., LIMITED, a company registered in Hong Kong.

For purposes of applicable privacy and data-protection laws, unless otherwise required by law, SIKAI INT'L TRADING (HK) CO., LIMITED is the business responsible for the processing of personal information described in this Privacy Policy.

Our store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer the Services.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you.

Depending on how you interact with the Services, we may collect or process:

  • Contact information: name, address, billing address, shipping address, telephone number, and email address.
  • Payment and transaction information: payment method, transaction details, payment confirmation, refund information, and other payment-related information supplied by payment providers.
  • Account information: username, password, preferences, settings, and account activity.
  • Order information: products viewed, added to cart, purchased, returned, exchanged, or cancelled.
  • Customer-service communications: messages, photographs, videos, device information, and other details you provide when contacting us.
  • Device information: browser type, device type, IP address, network information, and similar technical identifiers.
  • Usage information: information about how and when you access, browse, or interact with the Website.

Sources of Personal Information

We may collect information:

  • Directly from you.
  • Automatically when you use the Website.
  • From Shopify.
  • From payment processors.
  • From fulfilment and shipping providers.
  • From analytics, security, advertising, and fraud-prevention providers.
  • From other partners or service providers where legally permitted.

How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders.
  • Process payments and refunds.
  • Arrange shipping and provide tracking information.
  • Provide customer support.
  • Manage returns, exchanges, warranties, and product claims.
  • Maintain customer accounts.
  • Detect, investigate, and prevent fraud or unauthorized transactions.
  • Improve our Website, products, and services.
  • Provide product recommendations and personalized shopping experiences where legally permitted.
  • Send transactional communications.
  • Send marketing communications where appropriate consent has been obtained.
  • Comply with legal, regulatory, tax, accounting, and security obligations.

Payment Information and SIKAI Global Payment Processing

Payments may be processed by Shopify, PayPal, Airwallex, card networks, digital-wallet providers, banks, or other authorized payment providers.

We do not normally receive or store complete payment-card numbers. Payment credentials may be collected and processed directly by the applicable payment provider.

EnergyFort is part of SIKAI Global. For operational and payment-processing purposes, payments for EnergyFort and other SIKAI Global brand websites may be processed centrally by SIKAI INT'L TRADING (HK) CO., LIMITED or through a SIKAI merchant account operated by this company.

Payment providers may provide us with transaction identifiers, payment status, fraud signals, limited payment information, and other data required to administer the transaction.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

  • Shopify.
  • Payment providers.
  • Banks and card networks.
  • Shipping and fulfilment providers.
  • Customer-service providers.
  • Analytics providers.
  • Marketing and advertising providers where legally permitted.
  • Security and fraud-prevention providers.
  • Professional advisers.
  • Government or regulatory authorities where legally required.
  • Affiliates within SIKAI Global where necessary for legitimate business operations.

Relationship with Shopify

The Services are hosted by Shopify. Information submitted through the Website may be processed by Shopify to provide ecommerce, checkout, analytics, security, personalization, and other platform services.

Shopify may process information in countries or regions other than the country where you live. Shopify's own processing activities are governed by its applicable privacy terms and policies.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

  • Operate the Website.
  • Remember preferences.
  • Maintain shopping-cart functionality.
  • Measure Website performance.
  • Understand visitor behavior.
  • Prevent fraud.
  • Provide advertising or personalization where legally permitted.

Where required by law, non-essential cookies will be used according to the choices you make through our cookie or privacy controls.

Marketing and Advertising

Where legally permitted and where any required consent has been obtained, we may use personal information to provide marketing communications and relevant advertising.

You may unsubscribe from marketing emails using the unsubscribe option contained in those messages.

Even after unsubscribing from marketing communications, we may continue sending transactional messages relating to orders, payments, shipping, security, returns, or customer service.

Third-Party Websites and Links

The Website may contain links to third-party websites or platforms. Those services operate independently and are governed by their own privacy and security practices.

We are not responsible for the content or privacy practices of third-party websites that we do not control.

Children's Data

The Services are not intended for children below the minimum legal age applicable in their jurisdiction.

We do not knowingly collect personal information from children where parental or guardian consent is legally required and has not been provided.

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide the Services.
  • Maintain order and transaction records.
  • Provide customer support.
  • Manage returns, warranties, and disputes.
  • Prevent fraud.
  • Comply with legal, regulatory, tax, accounting, and record-keeping requirements.

Your Rights and Choices

Depending on where you live, you may have rights relating to your personal information, including:

  • The right to access or know what information we hold about you.
  • The right to request deletion.
  • The right to correct inaccurate information.
  • The right to data portability.
  • The right to object to or restrict certain processing.
  • The right to withdraw consent where processing is based on consent.
  • The right to opt out of certain targeted advertising or sharing where applicable.

These rights may be subject to limitations or exceptions under applicable law.

We may need to verify your identity before processing a privacy request.

European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, you may have additional rights under applicable data-protection law.

Where we rely on consent, you may withdraw that consent. Where legally applicable, you may also object to or request restriction of certain processing.

International Transfers

Because EnergyFort operates internationally and uses global service providers, your personal information may be processed outside the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international data transfers, including recognized contractual mechanisms where applicable.

Complaints

If you have concerns regarding how your personal information is processed, please contact us first so that we can attempt to resolve the issue.

Depending on where you live, you may also have the right to submit a complaint to an applicable data-protection or regulatory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices, payment arrangements, or legal requirements.

The revised version will be published on this page with an updated date.

Business Information

EnergyFort
A brand under SIKAI Global
Operated by:
SIKAI INT'L TRADING (HK) CO., LIMITED
思凯国际贸易（香港）有限公司

Registered Business Address:
FLAT/RM 705, 7/F, FA YUEN COMM BLDG
NO. 75 FA YUEN STREET
MONG KOK, KOWLOON
HONG KONG

Contact

For privacy questions or requests, please contact:

Email: energyfort@sikaiglobal.com

Website: https://energyfort.cc